1300 VTS MOVE
VTS Vertical Transport Services
SERVICE AND MAINTENANCE

Keeping your building moving

Planned maintenance, 24/7 breakdown response and clear reporting for elevators, escalators and moving walks. Our service mission is simple: safely, effectively and efficiently.

OUR SERVICE MISSION

Safely. Effectively. Efficiently.

Every building we look after should run safely for the people who use it, reliably for the people who own it, and without waste. That is the standard our technicians work to on every visit: we put safety first, fix things properly the first time, and plan our work so your equipment spends as little time out of service as possible.

HOW WE DELIVER IT

Three promises on every visit

VTS technician checking the landing doors of an elevator

Safely

Safety comes before everything else, for passengers, building staff and our own technicians.

  • Work carried out to AS 1735 and the National Construction Code (NCC 2022)
  • Safety devices, brakes and door protection checked as part of planned maintenance
  • Trained technicians who follow site safety procedures on every job
VTS technician working on an elevator controller

Effectively

We fix the cause, not just the symptom, so problems don't come back.

  • Planned maintenance tailored to your equipment, its age and how hard it works
  • Faults diagnosed properly and repaired right the first time wherever possible
  • Clear advice on parts, upgrades and modernisation before they become urgent
Engineer reviewing a service route schedule on a see-through screen

Efficiently

Less downtime, fewer call-outs and no wasted visits.

  • Service routes planned so technicians arrive prepared and on time
  • 24/7 breakdown response on 1300 VTS MOVE
  • A clear report after every visit, so you always know what was done and what is next
WHAT'S INCLUDED

Service built around your building

Planned maintenance

Regular scheduled visits to inspect, adjust, clean and lubricate, matched to your equipment and how it is used.

Breakdown response

24/7 call-outs on 1300 VTS MOVE, with a technician dispatched to get you moving again.

Repairs and uplifts

Repairs, replacement parts and upgrades, quoted clearly and carried out by the same team.

Safety and compliance

Safety checks and records to help you meet AS 1735 and your building's obligations.

Reporting

A clear report after every visit: what we found, what we did and what we recommend.

Modernisation advice

When equipment ages, we plan upgrades or replacement in stages to keep your building running.

Looking up an elevator shaft at the guide rails
HOW IT WORKS

Moving your service to VTS

Survey

We inspect your elevators, escalators or moving walks and review their condition and service history.

Plan

We recommend a maintenance plan that suits your equipment, your building and your budget.

Service

Scheduled visits by the same team, plus 24/7 breakdown response when you need it.

Report

A clear report after every visit, and advice on what's coming next.

Common questions

What does planned maintenance include?

Regular visits to inspect, test, adjust, clean and lubricate your equipment, check its safety devices, and fix small issues before they cause a breakdown. Visit frequency is set to suit your equipment and how heavily it is used.

What happens if an elevator breaks down?

Call 1300 VTS MOVE (1300 887 668) at any time, day or night. We dispatch a technician to make the equipment safe and get it running again, and we report back on the cause and the fix.

Can VTS service our existing elevators?

Talk to us. We start with a survey of your equipment and its service history, then recommend a maintenance plan that suits it.

Do you service escalators and moving walks too?

Yes. Our service covers elevators, escalators and moving walks.

Will I know what was done on each visit?

Yes. You receive a clear report after every visit, covering what we checked, what we fixed and anything we recommend.

Need a service quote?

Tell us about your building and equipment and we'll recommend the right maintenance plan.